WHAT IS THE DEADLINE FOR EXCHANGES AND RETURNS?
After receiving the package, you have 14 days for any exchange or return.
WHAT ARE THE REQUIREMENTS FOR EXCHANGES AND RETURNS?
It must be no later than 14 days from the date of receipt.
The item of clothing must have its original labelling and be in the same condition.
HOW CAN I RETURN AN ITEM?
IF YOU COLLECTED YOUR ORDER FROM A BH BIKES DEALER
You can return your order to us by exercising your right of withdrawal within a maximum of 14 days. The return will be made at the "Collection point", after notifying us.
You need to contact our Customer Services Department at our email address hola@bhbikes.com.
When the condition of the goods has been checked, the amount paid for the item will be refunded.
The refund will be made by bank transfer to the account that you provide to us.
IF YOUR ORDER WAS DELIVERED TO YOUR HOME
You can return your order to us by exercising your right of withdrawal within a maximum of 14 days. You will return the item(s) from your home.
You need to contact our Customer Services Department at our email address hola@bhbikes.com, where we will arrange the collection.
When the condition of the goods has been checked, the amount paid for the item will be refunded.
EXCHANGING A PRODUCT
Products may only be returned for a refund. If you want a different size or colour, you should place another order.
CONTACT
You can ask us any questions or request any information you need at our email address hola@bhbikes.com.
